Jili Plus Privacy Policy – How We Protect Your Data

At Jili Plus, we believe that your privacy is not a legal obligation to check off a list — it's a genuine responsibility we take seriously as a platform trusted by hundreds of thousands of Filipino players. This Privacy Policy is written to be read and understood, not to obscure what we're doing with your information behind layers of legalese.

This Policy applies to all personal information collected by Jili Plus through our website at jiliplus.click, our mobile web platform, and any related services, promotions, or communications. By using Jili Plus, you confirm that you have read and understood how we handle your personal data as described here.

If you have any questions that aren't answered here, reach out to our Data Protection Officer directly at privacy@jiliplus.click. We're happy to explain anything in more detail.

This Privacy Policy describes how Jili Plus ("we", "us", "the Platform") collects, processes, stores, and protects personal information provided by users ("you", "Player") when accessing or using the Jili Plus online gaming platform.

This Policy should be read together with our Terms and Conditions, which govern the overall relationship between you and Jili Plus. Where the Terms and this Policy overlap on data-related matters, this Privacy Policy takes precedence.

Jili Plus is an online gaming platform operating at jiliplus.click, serving Filipino players across the Philippines. For the purposes of the Philippine Data Privacy Act of 2012, Jili Plus acts as the Personal Information Controller (PIC) with respect to player data collected and processed through the platform.

Our appointed Data Protection Officer (DPO) can be reached at privacy@jiliplus.click. The DPO is responsible for overseeing compliance with this Policy and applicable data protection laws and for handling player inquiries and complaints related to personal data.

Jili Plus collects the following categories of personal information, depending on how you interact with our platform:

Jili Plus collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit, contact support, or respond to a survey or promotion.
• Automatically — when you browse or use the Jili Plus platform, we collect technical and usage data through cookies, log files, and similar tracking technologies (see Section 9).
• From third parties — payment processors such as GCash, Maya, or your bank may confirm transaction details. Identity verification providers may confirm document authenticity during the KYC process. We receive only the information necessary for the specific purpose.

Jili Plus uses your personal data only for the following specific purposes:

• Account management: Creating and maintaining your account, verifying your identity, processing your login, and managing your wallet balance.
• Financial transactions: Processing deposits and withdrawals via GCash, Maya, and other accepted Philippine payment methods; recording transaction histories.
• Regulatory compliance: Meeting Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements under Philippine law; reporting to relevant regulatory authorities where required.
• Customer support: Responding to your inquiries, resolving disputes, and maintaining records of support interactions.
• Security and fraud prevention: Detecting and preventing fraudulent activity, account takeovers, and terms violations.
• Platform improvement: Analysing usage patterns to improve game performance, interface design, and overall player experience on Jili Plus.
• Marketing communications: Sending promotional emails or in-platform notifications about bonuses, new games, and offers — but only where you have opted in to receive such communications. You can opt out at any time.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour and providing intervention tools where appropriate.

Under the Philippine Data Privacy Act of 2012, Jili Plus processes your personal information on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions — including running your account, processing transactions, and providing games.
• Legal obligation: Processing required to comply with Philippine laws, including AML regulations, KYC requirements, and regulatory reporting duties.
• Legitimate interests: Processing for security monitoring, fraud prevention, and platform analytics, where our legitimate business interests are balanced against your rights.
• Consent: Where we rely on your consent (for example, for optional marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

Jili Plus does not sell your personal data. We share personal information only with the following categories of recipients and only to the extent necessary for the stated purpose:

• Payment processors (e.g., GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard networks) — to process your deposits and withdrawals. These providers are bound by their own data protection obligations and receive only the transaction data required.
• Identity verification providers — third-party KYC services that assist in verifying the authenticity of government-issued identification documents during account verification.
• IT and infrastructure providers — cloud hosting, security, and platform services that host and protect the Jili Plus platform. These providers process data only on our instructions and under strict confidentiality agreements.
• Regulatory and law enforcement authorities — where we are required by law to disclose information, for example, in response to an order from the AMLC, NPC, or law enforcement agencies with proper legal authority.
• Professional advisers — lawyers, auditors, and compliance consultants who are bound by professional secrecy obligations.

Some of the third-party service providers used by Jili Plus may process data outside the Philippines — for example, cloud infrastructure partners with servers in other countries. Where such transfers occur, Jili Plus ensures that appropriate safeguards are in place, including:

• Data processing agreements with providers that include binding data protection obligations equivalent to those under Philippine law.
• Transfers only to jurisdictions with adequate data protection laws, or under contractual clauses that provide equivalent protections.
• Limiting data transferred internationally to the minimum necessary for the service being provided.

If you have questions about specific international transfers or the safeguards in place, contact our DPO at privacy@jiliplus.click.

Jili Plus uses cookies and similar technologies to improve your experience on our platform, maintain your session, and gather analytics that help us improve the service. Here's what we use and why:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your preferences, and keep your wallet balance accurate. They cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand how players interact with Jili Plus — which pages are most visited, where players encounter difficulties, and how sessions flow. This data is aggregated and not linked to individual identities.
• Security cookies: Help detect and prevent fraudulent activity, multiple account creation, and bot traffic.
• Preference cookies: Remember settings you've chosen — such as language preference or notification settings — so you don't have to reset them each visit.

Managing cookies: You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling essential cookies may impair your ability to use Jili Plus. For detailed instructions on managing cookies in your specific browser, refer to your browser's help section.

Jili Plus retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, as follows:

• Active account data: Retained for the duration of your account and for a period of 5 years after account closure, to comply with AML and tax record-keeping requirements under Philippine law.
• Transaction records: Maintained for a minimum of 5 years from the transaction date as required by AMLC regulations.
• Support interaction records: Retained for 2 years from the date of the interaction, or longer if the matter relates to an ongoing dispute.
• Marketing consent records: Retained for as long as you remain subscribed, plus 1 year after unsubscription as evidence of consent.
• Technical and usage data: Anonymised after 12 months and retained in aggregated form for analytics purposes.

When retention periods expire, data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

Jili Plus does not knowingly collect personal information from persons under 18 years of age. The platform is strictly for adults. Age verification is performed during account registration and may be re-verified at any time by our compliance team.

If we become aware that personal information has been collected from a person under 18, we will immediately close the account and delete the associated personal data in accordance with applicable regulations.

Jili Plus implements technical and organisational security measures appropriate to the nature of the personal data processed and the risks involved. These include:

• TLS 1.3 encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication options for player accounts
• Role-based access controls limiting employee access to player data on a need-to-know basis
• Automated intrusion detection and real-time security monitoring
• Regular third-party penetration testing and security audits
• Strict vendor due diligence before onboarding any third-party data processor
• Employee data privacy and security training conducted regularly

Despite these measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Jili Plus account and to enable two-factor authentication where available.

Jili Plus may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

The most current version of this Privacy Policy is always available at jiliplus.click/privacy-policy. The date at the top of the Policy indicates when it was last revised. We recommend reviewing the Policy periodically so you remain informed about how we protect your data.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact our Data Protection Officer directly. We are committed to responding to all data privacy inquiries promptly and completely.

We aim to respond to all Data Subject Requests within 15 business days of receipt. If your concern relates to a potential data breach or urgent security matter, mark your email as "Urgent – Privacy" and we will prioritise your case.